How To Recover Your Hacked Google/Gmail Account & Password In 5 Steps

Gmail

First Published: 2012; Last Updated: Thursday, March 27, 2014

I’ve already discussed about how to secure your Gmail account from hacking. It’s all about keeping your account safe by using a strong password (use a combination of alphabets, numbers, symbols) and by enabling 2-Step verification. But what to do when your Gmail account is hacked or compromised? Since the hacker may have already changed your password, security question & answer, recovery email address, mobile number associated with the account you can’t recover your Gmail using the basic account recovery methods.

If the basic account recovery options like recovery email address and mobile phone number is not changed then you can instantly recover the account by requesting a verification code to your mobile phone or by confirming access to your recovery e-mail.

What If Your Google Account Is Hacked?

If you don’t have access to any of those recovery options then the only option is to verify your identity by answering a set of questions related to the hacked Google account. Your answers will help them ensure that you’re the actual account holder and only you get access to your account.

In General You’ll Need The Following Information To Quickly Reset Password

  • What was the last password that you remember (must have)?
  • When was the last time (month, date, and year) you were able to sign in to your Gmail account (must have)?
  • When did you (month and year) create your Gmail account (must have)?
  • What was the answer to your security question?
  • E-mail addresses of up to 5 frequently emailed contacts.
  • Name of up to 4 labels.
  • What was the first account recovery e-mail address that you remember?
  • Name up to 4 other Google products that you were using with your Gmail account and also the approximate date (month and year) you started using them.
  • Phone numbers that you may have associated with your Google account.
  • Information about how you lost access to your Google/Gmail account.

Since they ask you to verify your identity by asking multiple questions about your account you’ll need as much accurate information as possible. The questions that they ask may vary according to your usage. For example, I tried different accounts to test Gmail password reset option and the questions were all different but the whole process remains the same.

Here’s What To Do When Your Gmail Account Is Hacked

Step 1: Go to Google account login page and click on “Need help?” link.

Google Password Help

Step 2: It redirects you to  the Google Account Recovery page. Select the “I don’t know my password” option on that page and enter your Google/Gmail ID and click “Continue”.

Google Login Trouble

Step 3: Now you may see a Captcha form, so fill it out and click “Continue”. On the next page you can enter your last password that you remember and click “Continue” or simply choose the “I don’t know” option.

Google Password Reset

Step 4: Now Google will offer the basic password reset option. It will work when you forgot your Google account password but not when it’s hacked. It’s because the hacker may have already changed all those details so you won’t be able to recover using any of those options. Now the only way to recover the password is to use the “Verify your identity” option.

Verify Your Google Identity

Step 5: “Verify your identity” page takes you to an account verification process. So you have to verify your identity by answering multiple questions about your account.

Google Account Recovery Process

Google suggests you to answer the questions as accurately as possible (because the strength of your answers will determine if they can return your account or not) and if you’re not sure about something then you can provide your best guess.

Google Account Recovery Process

Though you’re allowed to skip these questions it’s very important.

Google Account Recovery Process

If you’re not sure about the date you started using Google services then you can even get help from your friends. For example, I can check the verification text messages sent by various mobile messenger apps to find the date I started using an app. Or I can find the date I started using an e-mail account by asking my friends to check the incoming messages from that e-mail account.

Google Account Recovery Process

If the information that you’ve provided matches with the information on the Google account then you will be able to reset the password. Otherwise Google will instantly notify you that the information you’ve provided does not match the information on the account. But you’re allowed to submit the form once again with more accurate information.

Let me know if you have a query regarding Gmail account recovery and I’ll do my best to assist you. :)

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  • fayaz

    Dear Sir,

    My two gmail account has been operating by unknown person i think he may found password and ID in a cafe since 2 month i want tor recover that or block please i need your help i can give you our all details.

    fayaz behalf of farhana seema.

    • http://www.maheshone.com Mahesh Mohan

      Hi,

      Please use the account recovery form at http://support.google.com/accounts/bin/answer.py?hl=en&answer=183733.

      You need to give as much information as you can about those accounts. That is the name of labels created, approx date of registration, information about other Google products linked to those accounts, your most frequently used contacts etc.

      They review all applications manually and will guide you.

      Thanks!

  • hemraj

    Dear Mahesh Sir
    My One Mail Id Was Hacked,
    What Should Be Do Recovery And My Mail Recovery Phon Number Is Lost

    Please Give Me Suggest And Tips

    • http://www.maheshone.com Mahesh Mohan

      Hi,

      You can use the recovery form and enter as much details as you can about your account. Like approx. date of account creation, old passwords, gmail account labels, etc.

      And see if they’re able to validate your account information.

      Thanks!

  • vithal walikar

    Sir
    someone has Hacked my gmail ID he had changed my password and cell number in that g mail, what shoud i do to recover my gmail accout
    Please Suggest me

    • http://www.maheshone.com Mahesh Mohan

      Hi,

      I’m sorry to hear that… But like I mentioned above you should be able to recover your account by verifying your identity. You have to answer multiple questions about your account so that Google will verify that you’re a real owner and will assist you.

      Please read the above article and let me know if you require more assistance.

      Thanks!

  • OSMAN JOHAR

    thank you for your excellent support , my friend was created this email id for me osmanzoher@gmail.com when he was creating i was with him , the gmail account created in Dhaka Bangladesh , i had no enough information about internet i was using about 2years i created facebook suddenly 2010 my facebook and email was unable to log in and i was seeking help from my friend to recover but he doesnt answer me , still i am trying to recover but i am failing can you help me please ? i would be appreciate thank you again

    • http://www.maheshone.com Mahesh Mohan

      Hi Oman,

      You can recover your email account only if you have enough information about it. I assume that he filled the information during signup so it’s difficult… but if you know the last few passwords, name of Gmail labels, approx. date of signup, etc. then you can try the recover form.

  • Iltaf Hussain

    Dear All:

    I think some one hack my account.now i can not receive my email .I dont know what happend with my account.Please help me .how to receive emails .Only inbox problem,remaining is normal.

    • http://www.minterest.com Mahesh Mohan

      What do you mean by “Only inbox problem,remaining is normal.”? If your account is hacked then you won’t be able to login to your Google/Gmail account. So please clarify…

  • Siya

    My email id is hacked and iam not able to recover using password recovery page as it has been long since it has been unused. The password and recovery email is also changed .Please suggest how can i delete the email.Urgent.
    Thanks

    • http://www.minterest.org Mahesh Mohan

      Hi Siya,

      Sorry to hear that… but I’m not sure about when you used the account last time… Try to send an e-mail to that e-mail id and see if it’s bouncing or not. If there’s no bounce mail then it mean the account is still active and is used by someone else. In that case, you have to use the same procedure and report Google that it’s your account by filling up the form as much as you can. If you are able to verify the account by providing personal information like name of labels that you have created, your top messaged contacts, etc. then you will get the account back or at least be able to block that account.

      Let me know if this helped or I’ll find a better solution if you give more details.

      Good luck!

  • Rahul Jaitley

    Please help if you can… My Gmail account was hacked and I have tried using the “Verify My Identity” pages, but when I get to the page where it asks for the dates I was last able to access my account and when my Google account was created (I know both!), the response boxes I get are different from the ones you show. The question asking for the last time I accessed my account shows me 2 boxes, without any drop-down boxes or any indication of how to correctly input the date (format). The question that asks for the account creation date only has one box with no indication of formatting. I have tried to format the dates in every possible way I can imagine but it keeps giving me formatting errors. I have no idea what to do. Any help would be greatly appreciated!!

    Thanks,
    Rahul

    • http://www.minterest.com Mahesh Mohan

      Hi,

      If you feel that there’s something wrong then you can start a thread at Google Gmail Forums. Couple of weeks back a guy had the same problem.. he was not able to recollect some basic details but he had a lot of other details but was not able to recover the account by filling up the form. But starting a thread on Google Forum helped him and his account was recovered. So I really recommend you to start a thread here https://productforums.google.com/forum/#!categories/gmail/account-access-and-safety. You can enter as much details as possible (with screenshots).

      Good Luck!

      • Rahul Jaitley

        Great. Thanks so much!

        • http://www.minterest.com Mahesh Mohan

          My pleasure! :)

  • noorani

    Mahesh sir
    i lost my tablet in china and have been hacked and change the phone id too

    i mentioned the start of using gmail and last date , put 5 last contacts , nut i dont have any labels , recovery emails was the phone itself ……… and for the products i used? what should i put as i enter only gmail account ? please help

  • subbu

    hi mahesh my name is subbu. this is my gmail id(subbu.pandu87@gmail.com) i am getting sign problem it showing error message(your password was changed last 7 month back) i gave another id for password recovery that id is (subbaiahchaetiyar@gmail.com) this is also showing the same error message when i want to login. for this (subbaiahchaetiyar@gmail.com) i gave recovery gmail id is (subbu.pandu87@gmail.com) i have circle problem to login my ids can you help me i know the security questions but it will not showing that options please can you help me…………… mahesh.

    • http://www.minterest.com Mahesh Mohan

      Hi,

      Please use the Google Forum (https://productforums.google.com/forum/#!categories/gmail/account-access-and-safety) for one-to-one assistance. If the above recovery method didn’t help then they will assist you based on the information that you give.

      • subbu

        i cant getting any response to them mahesh

      • subbu

        using security questions how can i recovery my gmail account password can you tell me mahesh

  • http://www.minterest.com Mahesh Mohan

    Hi,

    Someone will respond for sure.. you just update the forum so that it comes on top.

    • subbu

      Hi,

      Still they are not giving me any response am updating every day . can you have any contact mail id or phone no for gmail account help disk

      • http://www.minterest.com Mahesh Mohan

        No, they don’t give you direct support via email or phone for Gmail. You have to update the thread that you created at Google Forums so that it will be on top and someone will respond.

  • http://www.minterest.com Mahesh Mohan

    If the account is hacked then it’s not possible because the hacker might have changed it.

  • HACKED

    can u help me regain my account email is XXX@gmail.com this is my new account and i forgot my password there but i also forgot my data stuff that the vertafication requires i forgot please help me..

    • http://www.minterest.com Mahesh Mohan

      Hi,

      Please follow the above steps to recover your account but if you’re unable to do that then you have to get assistance from moderators at Google. Feel free to post your query at https://productforums.google.com/forum/#!forum/gmail.

      And let me know if it didn’t help.. almost everyone I referred to that forum got their accounts back.

      P.S. I changed your Gmail address to protect your privacy.

  • Udita

    Me & my partner had a common gmail id for our work, one fortnight she changed the password & now refused to share the new one, as the work wont be continued together.The recovery email id & contact no is hers only. In this case if i change the password by the normal procedure all the details will be sent to her account.Please guide me how can i get back the access of the account as its my 5 years of data. Thanks. Awaiting quick reply..

    • http://www.minterest.com Mahesh Mohan

      Hi Udita,

      Actually your case is different since it’s not hacked by someone else. You were not supposed to do business that way and should have used seperate email ids. However, I think you can still try recovery form since you know the details about that Gmail account. Like, labels present in that account, previous recovery email address, other google products associated with that account, etc. When you enter these information Google will verify it automatically and you may be allowed to reset the account. Like I said, in this case the problem is the account is not hacked. They will consider an account as hacked when they notice suspicious activity… for example I live in India and suddenly someone in China changed my account details then it’s considered as a suspicious activity.

      Let me know if the identity verification method worked for you.

      Good luck!

  • Mistah Tee

    My yahoo mail has been hacked and the back up gmail for that account has been set to 2 step verification which send verification code to a cell number that I no longer have. To make matters worst I went to the back up gmail account for the other gmail and that as well is set to 2 step verification and the code is sent to an even older cellphone number. What do I do?

    • http://www.minterest.com Mahesh Mohan

      Ooops! But hey, you didn’t take a copy of the backup codes? Gmail gives us 10 backup codes that can be used to login when we don’t have access to our mobile phone.

      If you don’t have its copy then you have to reset your Gmail password by using the above steps.

  • B K

    My account has been hacked and is showing access as being in Afghanistan. I’ve tried the recovery options, but its saying that the information submitted doesn’t match what they have on file. Is there any way for me to recover this account or do I just have to let it go and open a new account? I never had setup the recovery info for this count or the verification process. Any help or insight would be greatly appreciated. I need this account back if at all possible. Thanks

    • http://www.minterest.com Mahesh Mohan

      Hi,

      If you haven’t set those recovery information then the only way is the account reset form. You can submit the account recovery form as many times as you want by giving more accurate information.

      Additionally, you can post your case as a query on Google Support Forum for Gmail here https://productforums.google.com/forum/#!forum/gmail. They will assist you in such cases.

  • Hill

    I was hacked into my email they change everything even the two step verification and everything how can I report this or get it back
    This girl hack into my Fb and gmail if anyone can help me please be careful her email is _@gmail.com she is harassing me and I have no way to report it

    I want my Fb and email back so I can feel safe again
    She had taken my email _@gmail.com

    If anyone can help me or report this please do thanks

  • Farin Khan

    Someone has hacked my Gmail account & i am unable to log in again, that stranger changed my personal information also i.e. my password, my phone number what i use for the verification purpose, everything relates to personal Info ASAP. I only remember that i have created my account in the year 2010, but while entering all the necessary details I am unable to Signin again & Gmail is responding back the the information provided is not matched. Any sort of help or insight would be greatly appreciated. I need my account back if all possible. Thanks you

  • Matej

    Hi. My gmail was hacked and then somebody was asking everybody in my contact list for some money, later he/she deleted my account. How can I get back my account?

    • http://www.minterest.com Mahesh Mohan

      Hi,

      You don’t have to panic as you can recover your account for sure. Please follow the above steps to recover your Gmail account and if didn’t work or you’re facing any difficulty then you have to get help from official Gmail Forum here https://productforums.google.com/forum/#!forum/gmail.

      Good Luck!

  • health4y

    Hi, My Gmail was hacked yesterday. that hacker changed my phone number and password; I followed the steps you talk about and I steel can not log in to my accouny. My Gmail is the basic email of my AdSence …. help me please

    • http://www.minterest.com Mahesh Mohan

      Hi,

      If the above steps didn’t work or if you’re unable to recollect your account info then the only option is to get help from the official Gmail forum here https://productforums.google.com/forum/#!forum/gmail. You can start a new thread and explain your problem there and someone will assist you.

  • http://www.minterest.com Mahesh Mohan

    My pleasure! :)

  • http://www.minterest.com Mahesh Mohan

    Please post your problem at official Gmail forum (https://productforums.google.com/forum/#!forum/gmail) if you’re unable to recover via recovery form.

  • http://www.minterest.com Mahesh Mohan
  • bob

    my account was just hacked. I managed to recover, but all my mail is missing. What do I do?

    • http://www.minterest.com Mahesh Mohan

      You should fill up the form and report hacking attempt. They should recover your messages.

  • Arsalan Ali

    Hey my email id is hacked and i don’t know when i created that and all stuff
    so is there any possibility to get it back ??
    if so,
    kindly tell me asap

    • http://www.minterest.com Mahesh Mohan

      Yes, please follow the advice that I gave others and you can recover your account.

      • Arsalan Ali

        which advice will u kindly repeat ??

        • http://www.minterest.com Mahesh Mohan

          If you’re unable to recover your account via recovery form then please go to Official Gmail Forum and post your problem there. Give as much details as possible (but don’t share your password or other sensitive information). A moderator should assist you…